Join contact center industry thought leaders to discuss top trends in customer experience for the year. This webinar will include industry experts from TTEC, Bright Pattern, and contact center consultants. We will share our top trends as well as use cases for emerging technologies like AI, chatbots, and omnichannel quality management.
Key topics will include:
- Creating an effortless, personalized omnichannel customer experience
- Creating a consistent experience with omnichannel quality management
- Mobile growth and emerging digital channels
- Chatbot uprising and common chatbot mistakes
- Artificial intelligence and top features for contact centers of all sizes
- 360-degree view of the customer for a frictionless experience